PAYMENT TERMS

1. According to Government of India Directives, a Valid Photo ID has to be carried by every primary guest/s or person above the age of staying at Upper Deck Resort.
2. The identification proofs accepted are Valid Driver’s License / Aadhar Card / Passport for Indian as well as Foreign Nationals with Valid VISA.
3. Without Valid Identification Proofs, the guest will not be allowed to Check-In and Upper Deck Resort Management reserves the right of admission of the guest/s.
4. We require 100% Advance Payment to confirm your booking prior to Check-In.
5. Any Extras incurred at the site, to be settled directly during Check out; vide Debit Card / Credit Card / HDFC SMART HUB Payment Link / Cash ( We don’t accept AMEX card or DINERS Card ).

CANCELLATION POLICY

In event of CANCELLATION / NO SHOW – NO REFUND of Advance payment would be made.

CHILD POLICY

Children below 8 years will be accommodated without an Extra Bed, on a Complimentary basis.
Children above 8 years will be considered as an Adult, and charged additional for an Extra bed.
Children are required to be accompanied with adults at all time.

JURISDICTION POLICY

All disputes & differences of any kind whatever arising out of or in connection with this Agreement shall be subject to the exclusive JURISDICTION OF COURTS OF MUMBAI ONLY.

PRIVACY POLICY

This privacy policy sets out how we use and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are aware of the changes. – Accepted the change.

What we collect

We may collect the following information:
Name and job title.
Contact information including email address.
Demographic information such as postcode, preferences and interests.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided, to do this you need to opt in for this service.
• We may contact you by email, phone, or mail.
• We may use the information to customize the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalized service level for our users. Please be assured though that your credit card number will not be saved for security reasons. You must type the credit card number each time you make a purchase.

You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies. As cookies allow you to take advantage of some of the Websites’ essential features, we recommend that you accept cookies. This information is treated confidentially and will not be shared with anyone outside of the Company unless otherwise stated in this Privacy Policy. We will only use this information to make informed decisions regarding the purchase of online advertising.

LINKS TO OTHER WEBSITES

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
• You may request details of personal information which we hold about you under the Data Protection Act, 1998.
• If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.
• We will promptly correct any information found to be incorrect.

TERMS & CONDITIONS AND OTHER IMPORTANT INFORMATION

1. According to Government of India Directives, a Valid Photo ID has to be carried by every primary guest/s or person above the age of 18 Years staying at Upper Deck Resort.
2. The identification proofs accepted are Valid Driver’s License / Aadhar Card / Passport for Indian as well as Foreign Nationals with Valid VISA.
3. Without Valid Identification Proofs, the guest will not be allowed to Check-In and Upper Deck Resort Management reserves the right of admission of the guest/s.
4. We require 100% Advance Payment to confirm your booking prior to Check-In.
5. Any Extras incurred at the site, to be settled directly during Check out; vide Debit Card / Credit Card / HDFC SMART HUB Payment Link / Cash ( We don’t accept AMEX card or DINERS Card ).
6. In event of CANCELLATION / NO SHOW – NO REFUND of Advance payment would be made.
7. Early check-in or late check-out is subject to availability and may be chargeable – this is entirely at the Discretion of by Upper Deck Resort Management.
8. Check-In time is 12 PM and Check-Out time is 10 AM.
9. The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of Check-Out from the Resort.
10. Room Tariff / Rent Charges are subject to change without any prior notice.
11. Special tariff shall be applicable for Long Weekends, Festivals & New Year.
12. Service Charge of 5 % will be Applicable on Total Bill.
13. The management shall not be held responsible for any theft of belongings or damage to the vehicles of the Guest.
14. Our services get suspended between 10 PM till 7 AM, and in case of emergency/any requirement, the guest/s can contact reception at the extension 9 or 300 from any house phone.
15. We have no accommodation for drivers. The resort can help in arranging accommodation for drivers in Lonavala. However, the Upper Deck Resort Management takes no responsibility of the accommodation and the bills for the same will be paid directly by the guest/s as per agreed terms.
16. Lawns are Strictly NOT allowed for any activity.
17. The swimming pool is operational from 9 AM to 6 PM.
18. Health club is operational from 6 AM to 6 PM.

PET POLICY

WE HAVE NO PETS POLICY.

COVID – 19 SAFETY MEASUREMENT

• Medical Certificate is Mandatory for 3 – 5 Days for all travelers prior to Check-In Date.
• Guests are requested to carry their own Mask, Sanitizer & Gloves & Respective Seasonal Gear e.g. Umbrellas, Rain Gear Etc.
• Temperature Checks for all guests & employees during entry.
• Minimal contact during Check-In & Check-Out.
• Regular Sanitization all rooms, public areas & touch-points.
• Restaurant reconfigured with adequate Social Distancing.
• Due to Covid – 19 situation; Only Chef Choice Limited Menu is served in the restaurant for all meals.
• Swimming Pool, Health Club, SPA & Activity Centre is NOT OPERATIONAL till further notice from Government of India.

FOOD & BEVERAGES

1. Room Service & A`La Carte Service is Strictly at the discretion of Upper Deck Resort Management.
2. We serve Buffet Service for all meals at our Restaurant.
3. Meal timings:
   1. Breakfast ( 8 AM to 10 AM ),
   2. Lunch ( 1 PM to 3 PM ),
   3. Hi-Tea ( 5 PM to 6 PM ) and
   4. Dinner ( 8 PM to 10 PM ).

CHILD POLICY

Children below 8 years will be accommodated without an Extra Bed, on a Complimentary basis.
Children above 8 years will be considered as an Adult, and charged additional for an Extra bed.
Children are required to be accompanied with adults at all time.